Privacy Policy
Last updated: January 10, 2026
Important
Do not include sensitive medical details/PHI in the message. Please do not include sensitive medical details in this form. If you need to share medical information, we can discuss the best way to do that securely.
What this policy covers
This page explains how we handle information you submit through our website (for example, when you use our contact form). It is written in plain language and is meant to help you understand what we collect and why.
Information we collect
When you contact us through the website, we may collect:
- Your name
- Your email address
- Your phone number
- Your selected clinic location
- The message you type
How we use this information
We use this information to:
- Respond to your questions and requests
- Route your inquiry to the right clinic location and team member
- Follow up by email or phone if needed
- Improve our customer service and website experience
We do not ask you to submit private health information through the website message field.
How we share information
We may share your information with trusted service providers who help us operate our website and communications (for example, hosting and website operations). We only share what is reasonably needed to provide those services.
Retention
Contact submissions are stored so we can respond to your inquiry and maintain operational records. We retain submissions according to our retention policy (Decision D-005 — to be finalized) and will update this page once the retention window is confirmed.
Security
We use reasonable safeguards to protect information submitted through our website. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Questions or requests
If you have questions about this policy, please contact us using the phone number on our website or by sending a message through our contact page.